Return Policy
| Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. |
| Returns |
| All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached. |
| Return Process |
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To return an item, please email customer service at hellocatsanddogs@bavarianinn.com to notify us of your return. After we approve your return, place the item securely in its original packaging. Please include your proof of purchase and contact information so we can contact you if we have any questions. Mail your return to the following address:
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Hello Cats and Dogs
Attn: Store Manager, Returns
925 S Main St
H-5
Frankenmuth, MI 48734
United States
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| Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. |
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Refunds
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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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Exceptions
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange Please note: Sale items are FINAL SALE and cannot be returned.
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Questions |
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If you have any questions concerning our return policy, please contact us at: (989) 652-2005 hellocatsanddogs@bavarianinn.com
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